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  • 2

    years of successful collaboration

  • 150%

    increase in client satisfaction

  • 20K+

    business involved

  • 1

    position of the app in the beauty and wellness sector

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About client

  • Industry:

    CRM for Beauty Parlors

  • Client Location:

    Ukraine

  • Challenge:

    Fixing the lack of upgrading and maintenance due to the layoff of the internal development team, providing ongoing product support while introducing new features, and enhancing the competitiveness of the online appointment scheduling software

  • Solution:

    Ongoing maintenance and troubleshooting, developing new strategic features

  • Services used:

    Software Development, CI/CD, Database, Management System, UX Design, Mobile App Development, Integration with PRRO, Calls System

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Business Challenge

Our client came to us with an app that caters specifically to beauty salons, clinics, and barbershops by simplifying their operations through automated client management, synchronized visit information, and an easy-to-use calendar. However, as the pandemic hit, our client needed CRM business software solutions and ongoing product maintenance. Our specialists for CRM scheduling software faced such difficulties while working on this product:

  • Fixing the lack of maintenance. The pandemic forced our client to stop working with their internal development team. Lack of support resulted in the need to keep the CRM product up-to-date and competitive.
  • Providing ongoing product support. Businesses already used the client's app, so it needed to remain stable and quickly address any new issues.
  • Enhancing competitiveness. To remain competitive, beauty and wellness businesses require new features. Meeting these requirements involved strategic planning and efficient execution to keep the CRM up-to-date

Technology Stack used

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Solutions

  • Ongoing monitoring & quick fix. Our CRM scheduling software specialists carefully incorporated monitoring systems. Any problems that came up were quickly fixed so that companies that count on the app’s CRM could keep using it. We ensured the stability and dependability of the tools by proactively finding and fixing problems.
  • Development of the strategic features. Strategic planning and implementation of new features were big parts of close collaboration with the client. Our CRM software development services made sure that the CRM system could adapt to the changing needs of the business world.
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Business Results

  • y directly dealing with problems and offering useful changes, the client became the market leader and now helps more than 20,000 businesses.
  • Our CRM development company made sure to deliver a stable system so that businesses relying on the app had minimal disruptions during the challenging times.
  • We also ensured timely issue resolution so that clients experienced minimal downtime, which increased the app’s client satisfaction by 150%.
  • Regular updates and system enhancements helped the app become an evolving solution for post-pandemic businesses.
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      ArtCodeVision brings a wealth of different experience from a number of different service areas within software development. They work with our team to help drive and support further progress on our platform. Not only do they create great solutions, they help critically analyze those solutions and work creatively to produce something that works for our customers

      image Stephen Founder and CEO of SupplyPro
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      Before we partnered with ArtCodeVision, we were struggling with insufficient processes and much-needed optimization. The commitment of the development team throughout the comprehensive adaptation and improvement of the existing CRM system was on point. Clear communication, regular updates, timely delivery, and most importantly, the results went beyond our expectations. We would 100% recommend ArtCodeVision to our healthcare partners.

      image Victoria Business Development Manager at Pharma delivery
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      The external support from ArtCodeVision was truly a lifeline during challenging periods. Their dedicated team steered our CRM seamlessly through obstacles, offering prompt solutions and strategic enhancements. We are thankful for a steadfast, evolving product and a team that genuinely understands and supports our vision.

      image Nestor Founder and CEO of Bloknot
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      I’m glad that there is such a thing as CRM outsourcing services, as when our in-house team wasn’t able to cover the demands, we got a professional boost from ArtCodeVision. The implementation and performance improvement were smooth and they were able to enhance our fitness management system with marketing tools and other things that increased brand visibility.

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